Which is the warranty period?
Offering the maximum quality and the best warranty is our commitment to our clients. All items are guaranteed for two years from the date of delivery, as the applicable Law obliges.
What does not the warranty include?
- Deficiencies caused by neglicence, blows, incorrect use or handling, wrong use or materials exposed to wear and tear due to normal use are not included.
- Reflejo Metálico do not take responsibility for delays in the managements of the transportation insurance or other companies. The warranty of the products DO NOT cover damages during the transportation.
- Any item damaged due to the customer's misuse will not be changed. The user must follow correctly the manufacturer's instructions and respect the minimum security measures. Likewise, any item which does not come in its original packing and with its invoice in perfect conditions will not be changed either.
The warranty shall not apply…
- If some of its data or the proof of purchase are modified, altered or substituted.
Damage by transport
Use of the warranty
In those incidents which prove the use of the warranty, it will be opted for a repair, item substitution, discount or reimbursement, in the legally established terms.
Before proceeding to any item return, make contact with us through the e-mail email@example.com indicating the reason for the return and a contact telephone number. The customer service department of our company will reach you for agreeing on the way this return will be effected. Except from an item incorrectly sent, the return shipping fee will be paid by the purchaser. In no case we will accept a package sent to our warehouse with postage due or without having been authorized by Reflejo Metálico.